a month ago
Hi My phone when I fold it hoes black and the screen goes pink/purple and all out. There are no cracks on the screen I just went into ee to get it checked and they wanted to change me £400 for a new screen as they said it wasn't under warranty because on a few marks on the outside case where it folds.
a month ago
I appreciate what the ee shop employee has advised @lealuna. However, they are not probably a trained phone technician.
Let a Samsung Service Centre have hands-on.
> https://www.samsung.com/uk/support/repair/
The phone does have a 24 month Manufacturer's Warranty however this does not cover accidental damage.
If i can be of any further help, please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
a month ago
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2 weeks ago
@lealuna do you have any other relevant insurance such as Home Contents Insurance and or some bank accounts provide cover as a perk of the account.
Unfortunately if Samsung have advised on their final decision then you may be stuck with that.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "