20-04-2024 07:24 PM
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Hi My phone when I fold it hoes black and the screen goes pink/purple and all out. There are no cracks on the screen I just went into ee to get it checked and they wanted to change me £400 for a new screen as they said it wasn't under warranty because on a few marks on the outside case where it folds.
21-04-2024 06:27 AM
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I appreciate what the ee shop employee has advised @lealuna. However, they are not probably a trained phone technician.
Let a Samsung Service Centre have hands-on.
> https://www.samsung.com/uk/support/repair/
The phone does have a 24 month Manufacturer's Warranty however this does not cover accidental damage.
If i can be of any further help, please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
21-04-2024 10:26 AM
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05-05-2024 12:15 PM
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05-05-2024 04:40 PM - last edited 05-05-2024 04:41 PM
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You've now had two engineers look at the device and advise you it's out of warranty due to poor conditon of the phone.
They both can't be wrong surely?
05-05-2024 04:44 PM
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05-05-2024 04:46 PM
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05-05-2024 04:57 PM
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Could always attempt to ask for pictures of the box to show if it was, or wasn't damaged?
Ultimately, you're going to have to continue your dispute with Samsung on this one but, either way you look at it, either repair option you go down, if you do, is going to be charged if phone is in poor condition.
05-05-2024 05:04 PM
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06-05-2024 05:33 AM
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@lealuna do you have any other relevant insurance such as Home Contents Insurance and or some bank accounts provide cover as a perk of the account.
Unfortunately if Samsung have advised on their final decision then you may be stuck with that.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
