Galaxy issue

[pjc1973]

Hi, just wanted to know if anyone else had an issue with dead pixels on a Samsung galaxy flip 5g? Just sent my to the Samsung repair centre via my provider to be told without a reason it would cost £250 to fix- phone is less than two months old. Am I unreasonable to think this should be covered by warranty?

[xSteveuk]

Hi,
Black Dot Defect occurs when pixels are always dark or "OFF". The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display.

What is covered under the Samsung Warranty for mobile devices

https://www.samsung.com/ph/support/mobile-devices/what-is-covered-under-the-samsung-warranty/

[pjc1973]

Thanks

[Rajendra M]

Hello Samsung Community,

I am writing this post to share my recent experience with my Samsung Galaxy S21 5G, hoping it might help others facing similar issues and also to voice my disappointment with Samsung’s handling of the situation.

After a recent software update, I noticed a thin pink line appear on my phone's display. Thinking it was a software glitch, I contacted Samsung's online support, who advised me to visit a service center after their troubleshooting steps did not resolve the issue. At the service center, I was informed that the only solution is to replace the entire display, which comes with a hefty cost.

To make matters worse, I learned that Samsung offers a one-time display replacement for this specific issue, but only for devices less than three years old. My phone, which I have taken great care of and used without any major issues until this update, is just over three years old, so I am not eligible for this free replacement.

I am incredibly disappointed with this response. As a long-time user of Samsung's flagship models, I expected better quality and customer service. It's disheartening that such a flaw, seemingly linked to a software update or a known defect, is being passed onto customers to resolve at their expense.

Samsung, please reconsider this policy. It is unfair to loyal customers who have invested in your flagship devices, expecting long-lasting quality. I urge you to extend the free display replacement to all affected users, regardless of the three-year limit, as this issue clearly appears to be a defect beyond normal wear and tear.

Has anyone else experienced a similar issue? How did you resolve it? I would appreciate any advice or support.

Disappointed yet hopeful,