Hi all,
So today as I woke up I had a bit of a nasty surprise as I found some (stress?) marks along the fold that have appeared out of nowhere, the biggest of them has actually punctured the plastic protector and can be felt by just running the finger over it, so my guess is that the glass itself has cracked.
Although functionally still works fine, what really worries me is if it's a sign that the screen is going to fail along the fold, does anybody know if Samsung would be able to fix it with the warranty? From what I've seen it's a somewhat common failure with these phones so someone must have had the same experience as me.
This is a manufacturing defect and these phones should be recalled. Here is a photo of my Z-Flip. As you can see there are two small cracks, about 4mm each. My guess is these will migrate and expand across the hinge with time. Speaking with Samsung Support and their affiliated local shops in the States, these screens are color specific (since they replace the back shell when replacing the front screen) and the black ones are on back-order. Generally speaking, the customer service is awful. Rather than a one-stop-shop concept where Samsung would coordinate the entire repair for you, here they want you to call each shop individually. This can only enrage their customers further!!!....
