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Original topic:

front display touch screen not working

(Topic created on: 21-03-2021 07:40 PM)
Hubyone
First Poster
Options
Galaxy Z Fold | Z Flip

Hi all

 
Since this afternoon the front display touch screen doesnt work anymore.
 
I mean, the screen is working but nothing happens when i press with my fingers.
 
Any idea why?
 
Thanks 
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7 REPLIES 7
CarloL
Hotshot
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Galaxy Z Fold | Z Flip

Hey @Hubyone, is the screen of your phone still not working? If so, can you do a Hardware Test? Open the Samsung members app > Get Help > Phone care > Interactive checks > Touch screen > Follow the instructions and share the results. 

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Hubyone
First Poster
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Galaxy Z Fold | Z Flip
Sometimes it works... Sometimes not. Not sure what is the issue. Now its working
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mrtucson
First Poster
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Galaxy Z Fold | Z Flip

I have the same issues. The front screen does not work and it started when I did the recent update to 12. I can't think of anything else. I can unlock it when it is closed but only with my fingerprint as the touchscreen only works when I open it and only works when it is open.

I can't run the diagnostics as you mentioned as I can't run it on the front screen and only when it is open. So not sure what to do. 

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JoseRArce
First Poster
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Galaxy Z Fold | Z Flip

I have the exact same issue with my front screen, right after I downloaded the latest patch. Then a new OS patch appeared the day after and that solved the problem for 1 day only. Now my front screen is unresponsive again. Do you have any ideas on what to do?. This clearly looks like a software bug in the OS patches.

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jenn32
First Poster
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Galaxy Z Fold | Z Flip

Hi, did you ever figure out the issue? Mine just started doing this yesterday. 

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BossHoggUK
Explorer
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Galaxy Z Fold | Z Flip

I had my front (cover) screen just stop working entirely, restart did not help, assumed it had gone faulty but then took option to install the new UI13 and low and behold the front screen started working again.

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BigAl10
First Poster
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Galaxy Z Fold | Z Flip
My Galaxy Z fold 3's front screen is black even though I can still interact with the phone. The touch screen works but the screen is black. What can I do to solve this?
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