Fold 4 internal screen

[nellyhawks]

My fold blanks on opening. 

Happened during normal use one day on opening. 

I can use front screen, internal one blanks once past 10% opened. 

Sent back to Samsung for warranty repair (phone 11 mnths okd) to be told I have to pay (£566) as screen is damaged. 

How can a screen become damaged in normal use? 

Contacting citizens advice. 

There is no way I will ever purchase another Samsung. 

Disgusted

[BandOfBrothers]

Samsung would have placed a sticker on the screen to indicate where they have found damage which can include physical damage or a bump under the screen or pixel issues. 

You can also ask for a second opinion from Samsung.

I assume you do not have any other forms of insurance to help with this such as Home Contents Insurance or some Bank Accounts provide cover as a perk of the account. 

Unfortunately accidental damage is not covered under the Limited 2 Year Manufacturing Warranty. 

I wish you well with what avenue of resolution you choose from this point @nellyhawks 

If I can be of any further help then please don't hesitate. Take care.  😎 

[Belansus]

Would this be covered by manufacturer warranty under 2 year uk scheme? Same thing has happened to me, never dropped.

[nellyhawks]

That's what I was expecting tbh.
The fact the screen blanked when I opened it fully seemed to be a fault in the fold mechanism.
Shocked with Samsung tbh
Will never use again.
I have a £2000 phone that is u/s through no fault of my own.
Shocking