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Fold 4 inner screen

(Topic created on: 2 weeks ago)
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Easty
Big Cheese
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So I opened my fold 4 this morning , screen didn't come on and phone turned off , happens everytime now , stuck with small cover screen .
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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Solution
BandOfBrothers
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You will have a 24 month Manufacturer's Warranty @Easty 

Let a Samsung Service Centre have hands on with your phone and they'll assess it for you. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Artindoril
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Some EE shops have the repair on site. Either they'll do it there or send it to a store that does instead of sending it back to Samsung. I had a lot more luck with EE compared to Samsung. The experience was so good I'm moving network to them

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8 REPLIES 8
Artindoril
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Had the same with mine. Bricked a few hours later. Something inside broke, and ended up with a new inner screen, batteries, and hinge to fix it. Looks like a design flaw Samsung aren't acknowledging:

https://www.phonearena.com/news/galaxy-z-fold-4-serious-hinge-issue_id156451

Needs to be booked in whilst under warranty. If you are in the UK, go via EE - much better process than Samsung's own.

Just be prepared for a fight as Samsung will try all they can to avoid the claim. Make sure you know your rights, and prepare for an arm wrestle. Good luck
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Easty
Big Cheese
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It was direct from Samsung, I think it's out warranty unfortunately, will check tomorrow
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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Solution
BandOfBrothers
Samsung Members Star ★★
Options

You will have a 24 month Manufacturer's Warranty @Easty 

Let a Samsung Service Centre have hands on with your phone and they'll assess it for you. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Easty
Big Cheese
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Ive booked in at EE reading for Saturday ( closest samsung approved place ) , i take it they send it off to Samsung , i'll keep post updated on how repair goes , i havent damaged phone at all so we'll see if i get the same argument from samsung that others have had !
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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Solution
Artindoril
Pathfinder
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Some EE shops have the repair on site. Either they'll do it there or send it to a store that does instead of sending it back to Samsung. I had a lot more luck with EE compared to Samsung. The experience was so good I'm moving network to them
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Easty
Big Cheese
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Cheers , that's good to know , fingers crossed I have the same experience 😀
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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Easty
Big Cheese
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So I left it there to do in shop repair , it says ready for collection , tracker says repair outcome online but I've no idea if it's fixed or not ?
Surely if warranty was voided they've rung me to say ? Can't get through to them by phone , what was your outcome ?
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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Easty
Big Cheese
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So they replaced the inner screen and battery under warranty in store at EE , happy days , thanks soo much for the great advice !!
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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