25-06-2024 10:07 PM
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25-06-2024 10:59 PM - last edited 25-06-2024 10:59 PM
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https://www.phonearena.com/news/galaxy-z-fold-4-serious-hinge-issue_id156451
You need to either contact Samsung or go to an experience centre. If you are in the UK and near an EE store with onsite repair, I'd go that way - EE are a lot better at handling it than Samsung.
Unfortunately it puts you in the repair loto as to if you get an employee that helps get Samsung to cover it. Assuming mint condition and a fair wind, it'll be a new hinge, batteries, and screen.
Good luck, know your consumer rights and be prepared to have a bit of an arm wrestle with Samsung customer support (I've never found it easy to get a repair done unless it was via EE)
26-06-2024 12:57 AM
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26-06-2024 05:26 AM
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@Nic-J you can also use > https://www.samsung.com/uk/support/repair/
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
26-06-2024 06:07 AM - last edited 26-06-2024 06:07 AM
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For reference for others, EE will repair handsets not on their network.
I'm currently with O2, and they repaired mine.
