12-11-2023 02:12 PM in
12-11-2023 02:57 PM in
@Kodiguru: If you are based in the UK, then you are entitled to a one time, free of charge replacement of the screen protector for your Galaxy Z Fold4. This service is carried out by courier collection, and typically takes 7-10 days from the collection date for the phone to be inspected, repaired and returned to you. To make the necessary arrangements, please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method, and an advisor will be on hand to make the necessary arrangements for you.
Please be aware that if the engineer deems the issue to be the result of physical damage, which is not covered by our warranty, then a charge will be applicable to cover the cost of the service.