Fold 4 folding screen

[gav4015]

So my fold is 14 months old and the protective fold screen cover got 2 air bubbles appear on the fold part of the screen, but before I could take it to Vodafone for advice the next day I opened the phone to find a black line down the fold part of the screen and nothing works.

Vodafone wont repair under their 2 year warranty (which I was told when buying would cover the screen) saying even though it is a known issue the screen is not part of the warranty. 

Has anyone gone to Samsung for a repair as I'm not paying £600 to repair a 14 month old phone .

Surely it's got to be a fault with the screen especially as I haven't been a heavy user, open around 4 times a day.

I'm a Samsung customer for all my phones, TVs, tablets, ear buds etc. But am now annoyed I didn't just keep with the s series phones I've never had a problem with.

Gavin

[TechZilla]

Have you tried Samsung under warranty?

[Obsydian]

I need to copy paste this, go back tell Vodafone under Section 75 of the Consumer Rights Act, they must repair free of charge or replace, assumes you have not damaged it.

If they refuse, submit a claim to small claims court, add costs for the hassle, they will loose.

Too many people believe thus industry invented period of warranty. UK law assumes upto 6 years.

[NSJ]

As above they are completely correct ^^

[gav4015]

This was going to be my next move , was gonna call them tomorrow

[gav4015]

They are saying the screen is not covered in the warranty

[Obsydian]

Warranty is not a word UK law recognises, it is a term invented by industry

A useful link, https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/

[Obsydian]

In the words of Martin Lewis, Warranty: pretty irrelevant when it comes to the law."

https://www.moneysavingexpert.com/news/2023/02/martin-lewis-faulty-tech-warranty/

[Tirath]

How did you get on as I have the same issue? Although my phone has been purchased via Samsung.

[gav4015]

Went through complaints with Vodafone and they don't want to know apart from as I've been a Vodafone customer for 23 years they would give me a credit of £25 to go against the repair cost of £600.56.
Told them that's an insult so now in contact with the Financial Ombudsman as I don't agree with there verdict.
2 year total warranty is not total cover it seems as only covers hardware and software so not total warranty as worded.
Vodafone wouldn't tell me how many fold 4 screens they are having issues with but did admit it is an known issue so told me to go to Samsung, my argument is that I bought the phone from them so they should be sorting the issue for me .
My nearest Samsung service centre is a 1.5 hours away 😬