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Flip 5 not installed Halifax app

(Topic created on: 16-05-2024 11:53 AM)
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Allan57
Apprentice
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Google play store try update on my Halifax Banking app but shows error, I then uninstall & cannot install the app at all, just shows error now
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23 REPLIES 23
Robin999
Maestro
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Where are you based Allan?
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Allan57
Apprentice
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Leicester in UK
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Robin999
Maestro
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Thanks. Restart the phone first, then try to install again. Post back with exact error. If there are any traces left on your device from the previous install, then wipe the phones cache partition and try reinstalling app again

Plug into a working PC or laptop

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
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Allan57
Apprentice
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Hi Robin, already try restarting phone and reinstall app, still same error, just had another go and error says cant install Halifax mobile banking, then says see common ways to resolve
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Robin999
Maestro
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Try the cache wipe to remove any remnants of the app after you uninstalled it. Ensure your Google Play store is up to date and check for any Google Play System updates.
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Allan57
Apprentice
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Sorry to ask again, still not sure how to clear cache from halifax remnants and ckear cache from phone
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Allan57
Apprentice
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Sorry to sound stupid, so if i plug into my laptop, will i see a window on my laptop to clear cache ?
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Robin999
Maestro
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No, you just need to plug in so as to get to the recovery menu. The recovery menu will appear on the phone as per the instructions in the link.

Of course, there's no guarantee this will fix your problem, and if not, then I'd look more closely at the app itself. Is it possible to try installing it on another device? Just to check, it's nothing to do with Halifax themselves. If it still won't download, then maybe it's a problem at their end in which you'll need to reach out to the app developers.
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