Flip 5 black screen issue

[Cheten]

My wife's phone screen suddenly began to appear black from the fold area, and now it's expanding. The screen is no longer responsive. She bought the phone 7 months back. What can I do about it?

[TechZilla]

Contact Samsung and ask for a warranty repair if you got it from them or if you got it from a network provider Contact them.

[Cheten]

I just got the manufacturer warranty, i didn't buy samsung care plus.

[TechZilla]

That's fine, it has at least 12 months warranty, but if your wife dropped the phone or there is damage on the outer layer of the screen like a scratch or puncture mark or dent Samsung might charge you for the repair. I would take photos of the even at different angles as proof there's no damage externally.

[Cheten]

No she didn't drop the phone.It randomly appeared. I don't see any damage on the outer body or screen, will click some images.Thanks for the suggestion.

[H3S3G]

Hey,

I totally agree with TechZilla. You should definitely collect a lot of evidence to prove that you didn't drop your phone. Maybe even make a video showing all around the phone. Samsung loves to avoid doing repairs. They wouldn't fix my TV because I wiped the screen down, and that apparently voids the warranty even though it wasn't a screen problem. If you got the phone from a network provider, they might be more helpful. Just make sure you really emphasize to them that Samsung won't repair a phone directly if you didn't buy it from them. And if you bought the phone from Samsung, well, good luck. They're pretty useless and use foreign agents that don't actually know what they're saying, it's all on scripts.

[pattyajim]

My husband had the same thing happen. He opened his flip 5 and it made a snap sound. The full screen went black and could not get it to do anything. I then realized if I use the small screen I could turn it off and on and get his messages. I called Samsung and it was still under warranty and told me the repair was free. Once I sent it in, I received an email saying it would cost $258.00 to fix. I called Samsung and they claimed the phone had been damaged by us. All he did was open it like every other day. It was never dropped or abused! I called again and did not get any callback. They told me that if I didn't pay the amount, they would send the phone back still broken. The warranty is worthless as far as I am concerned. pattyajim

[Holtzclaw 08]

12 month manufacturer warranty won't cover it. Same exact issue happened with my z flip 5 and a certified Samsung store wanted to charge me $350.00 to fix it. Even though I was told specifically when I bought the phone that it'd come with a free screen replacement one time. ***** bullshi

[Teia]

Hello,

I read the messages and I am in the same situation. No idea what happened to the phone as I didn't dropped  and has a cover.

I went to samsung store and they told me that there are small scratches which is nothing to do with the screen going black. I really think that when you flip the phone probably damage the screen and is not fit for purpose.  

My screen started with a black stain and seemed there is a small dent no idea how happened and all samsung does is blaming me and charge me to repair .

It's outrageous as I bought the phone less than 1 year ago

[prabmeg]

I never dropped my phone, yesterday morning opened exact same image above, center crease line showed up. Without any mishandling or dropping, the screen developed a broad black line in the center and became unresponsive to touch. The line has gradually widened, making the phone unusable.

Contacted the samsung store where I purchased (in aug 2023). Said entire screen has to replaced and will cost me approx 30000INR. For a phone sixteen months old, this repair cost feels exorbitant. It raises questions about whether this issue could stem from a design or manufacturing flaw.

This situation is particularly disappointing as it involves a flagship, premium model, which one would expect to reflect superior durability. Despite Samsung's claims of being eco-friendly—by reducing accessories in product packaging—it seems their repair options are neither affordable nor aligned with sustainability goals. Instead, it feels like we’re being encouraged to follow a "use and throw" culture, even with high-end devices.