Flip 4

[lisburngirl]

When I download an attachment eg a word document or concert ticket I get a window saying unable to read QR code. Any advice on how to solve this please? 

[GoanGeek]

Hi and Welcome .

Are you able to try the below

If you have previously taken a picture of a QR code, you can access the information from the QR code in the Gallery app.

Open the Samsung Gallery app.Select the QR Code image.Tap on the Bixby Vision button.Your device will read the image.


More info here

https://www.samsung.com/ph/support/mobile-devices/how-to-scan-a-qr-code-on-galaxy-device/

[AndrewL]

@lisburngirl: Please can you also try swiping up from your Home screen > Select the Samsung folder > My Files > Downloads > Press and hold on an affected file > Tap the 3 dots in the bottom right > Open with > Choose from the app options that pop up. 

[lisburngirl]

Still get same window

[lisburngirl]

If I point ar QR code it opens but it's when I download it. It gives me window unable to read QR code

[AndrewL]

@lisburngirl: You may wish to try heading to Settings > Apps > Tap the 3 dots in the top right > Reset app preferences, to see if this helps. 

[lisburngirl]

I reset app preferences no difference but now all my contacts don't link up with WhatsApp. The original problem is still there