Flip 4 switches off when folded

[Rashdah]

I purchased the Flip Z 4 and it arrived yesterday. I switched it on today and find when I fold it, the phone switches off. 

I don't know if I have a setting wrong or why it's doing this but I'd love some help because I love this phone

[BandOfBrothers]

Hi @Rashdah 

The phone shouldn't be switching off when you close it.

My advice is to try the following troubleshooting steps >

• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

Also please do send your feedback via your Samsung Members App so this goes directly to the relevant Samsung Department. 

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
• Factory Reset after backup. 

However also as you've only just taken ownership also look at any relevant cooling off period to have the phone swapped out as you shouldn't really have to be troubleshooting a brand new phone.

If I can be of any further help then please don't hesitate. Take care.  😎