09-11-2022 12:29 PM in
Unbelievable, Bought the brand new Z Flip less than a month ago, after a few days the centre crease went grey, then a few minutes later, what looked like 2 scratch line appearing at the top half of the screen, then one flip open & close it looked like black ink ran over the screen. Samsung repair collected this 8 days ago. Now I have just called to find out what is happening with my phone, and was advised that it was my fault as there is physical damage. I am awaiting the photos showing the "Physical damage" and I will not pay the invoice and will take my phone to trading standards. I can afford the repair but as a matter of principal I will take this stand and buy a Apple phone from now on. Poor Customer Care Samsung... So disappointed in you. I have everything Samsung, However after this I will never buy again.
Anyone want to buy a Galaxy Tab S8 Ultra, still under warranty... Then again Samsung will wriggle out of that.
09-11-2022 02:53 PM in
Definitely not something expected of a brand new phone, @Juicygesbab ! 😧 Where did you buy it from?
And whilst we can’t overturn a Samsung Support/Repair Centre’s verdict, we’re happy to have look into it for you if you'd like us to. Just send a Direct/Private Message to our Sam_UK account here: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 (Guide on sending PM's/DM's here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
Keep us posted on the photos and any further info you get back about what they've specifically deemed the physical damage to be though.
10-11-2022 07:30 PM in