24-11-2022 06:59 AM
Hi there,
Is there a way I can dispute or request a review of a warranty decision regarding a new Galaxy Z Flip4 # and it's broken hinge. I'm being quoted a repair cost for a phone which is a little over 5 weeks old, whilst now using a Galaxy S7. I dispute that the Flip is fit for normal use, and shouldn't bear the cost of a failed experiment.
Solved! Go to Solution.
16-08-2023 07:40 PM
01-12-2023 11:27 AM
Hi there, I am reading this and know exactly what you are experiencing. Got flip 4 last October and its now on its 4th repair. Harvey Norman initially tried to void my warranty on the first repair due to a tiny mark that had absolutely nothing to do with the problem I was highlighting. I ended up seeking the advice of the CCPC, the phone was then repaired under warranty. The phone is now 12 months old and on its 4th repair. Might be worth pursuing the advice of CCPC. (Competition and Consumer Protection Commission)
02-02-2024 09:37 PM