Claim issues

[Fran1207]

Hi is anyone else having a problem trying to claim their promotional free galaxy 4 watch? I have just purchased the z3 flip and when using the claim link it gets me through to the upload for proof of purchase. I can't get the upload tab to work and after 20 minutes on the phone to Samsung I was Transferred to the promotional team just to get repeated redirection to the app 

Can anyone help? 

[SereneH]

Hi, @Fran1207! Does the issue occur on the website: Home - Samsung Promotions, and Samsung Members app? 

[Fran1207]

Yes it does Serene

[SereneH]

@Fran1207 Can you try another browser, and device? 

[Fran1207]

Hi I have tried other devices but I will try another browser

[Fran1207]

Hi, it is now saying claim is closed when you try to go online to claim

[SereneH]

@Fran1207 Can you check if the correct region is selected in the top right? It should be a ROI/UK flag icon. 

[Fran1207]

I clicked on the UK flag 🇬🇧 when I started the process to claim and on the upload page the UK 🇬🇧 and ROI flag was at the top of the page

[Glenntech]

There is usually a time to wait before claiming promotions from the date of purchase.
Should have T&C's detailing this.
It will be the Promotions company dealing with this.
Could take a while after completing it to getting the promotion item delivered. Especially if the third party claims handler is out of stock.

[Fran1207]

Hi Folks, there is no waiting time to claim. I went onto my galaxy tab lite and typed the whole https://Samsung promotions etc address into Google and got my claim submitted in a few minutes with a confirmation text & email seconds later 😀 👍