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Bluetooth issue

(Topic created on: a month ago)
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Dredinho
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So my fold 6 will find and connect to a device via Bluetooth, but as soon as I play music it disconnects
When using my buds pro 3 it will connect and disconnect once I play music, but connect again once placed in case
Any help
Thanks in advance 
4 REPLIES 4
Fiona26
Samsung Members Star ★
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Restart your phone and earbuds: A simple restart can resolve many temporary software glitches. 

Check for interference: Move away from potential sources of interference like Wi-Fi routers. 

Update software: Ensure both your phone and earbuds are running the latest software versions. 

Reset network settings: Resetting Bluetooth settings can resolve connection issues. 

Check battery levels: Ensure both your phone and earbuds have sufficient battery power. 

Try a different Bluetooth device: This will help you isolate whether the problem is with your Fold 6 or the Buds
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Dredinho
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Hi man, thanks for the response, I tried connecting to friends Bluetooth device in the car and I have no problems paring to it, but again will keep disconnecting, ive tried resetting the phone and also the network, Bluetooth and WiFi settings and still the same, it's looking like the problem is the fold 6 😪
Fiona26
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Still under warranty? I would contact Samsung 👍
Dredinho
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My bad for replying with hi man 🤣🤦🏾‍♂️
Appreciate the feedback and yes under warranty as got it in August 24