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Black inside screen of Z4 Fold screen

(Topic created on: 12-04-2024 12:20 PM)
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Donovan Cleophas
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 I bought my Samsung Z4 Fold 16 months ago and received excellent service from the device. Last week I was requested to update my phone , which I did. Subsequently the inside screen of my my phone just went black ever since, though I am able to use the smaller outside  screen. I have a colleague who has the same problem with her Z4 Fold. Has anyone else had similar experiences?  What can we do?

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Obsydian
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Mine just got back after two botched repair attempts, was supposedly the USB port ...
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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BandOfBrothers
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Try clearing the cache of the phone via > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. { Repair Apps may not be availableto the Samsung Galaxy s²⁴ Series of phone's. } 

If that does not work then back up and factory reset. 

Unfortunately if that fails then a Samsung Service Centre or Samsung Experience Store will need to provide support @Donovan Cleophas 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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