Thanks richfreiburg for the very useful info. I think if more people report this issue through that app, Samsung may realise it's a lot worse than they think, get off their behinds and do something about it.
I have the Samsung Members app and reported this issue to Samsung a number of weeks ago. They returned with a response telling me to hold down these buttons until this happens, then let go, then press the volume down button, then the power button, then do the macarena (that's how the instructions felt 😁) which only managed to get the phone turning off and on, and off and on - a rather frustrating experience. I then called the support line in South Africa, and after another frustrating almost hour on the phone, managed to resolve absolutely nothing.
I confess, I find Samsung's explanation of it being a "third party problem" problematic in itself, when it seems any application that has the facility to send a voice note is affected. If it was a third party issue, to my mind, it would be a specific app with a problem, and not all of them. WhatsApp is run by Meta, Telegram is run by Telegram Group Inc., and Signal is run by a non-profit called Signal Messenger LLC; Samsung wants us to believe the problem lies with these 3 third party providers (and possibly more, those are just the ones I use regularly) and not Samsung's UI. Hmmm...I'm finding that a tough pill to swallow. I totally agree with your eyeroll on this point richfreiburg 😊
