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Original topic:

2 weeks of using the samsung Galaxy Z fold 3 and screenburn is starting to develop on the right side of the main screen

(Topic created on: 26-09-2021 03:38 AM)
Sardeenzs
Apprentice
Options
Galaxy Z Fold | Z Flip

2 weeks of using the samsung Galaxy Z fold 3 and a lovely screenburn is starting to develop on the right side of the main screen. Nice!  Now i am at the mercy of samsung customer service team who will inevitably put me into a wild goose chase trying to chase my replacement. Wish me luck gentlemen

 
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5 REPLIES 5
Ashgreentint
Black Belt 
Options
Galaxy Z Fold | Z Flip
I would say that's more of a bad case of screen uniformity issues, I have sent back endless handsets due to this problem although mine have not been nowhere near as bad as that, OLED screen are like a lottery you get some good ones and some bad, you have not gone over your 28 days so just return it and start again, I had to do that with my S20 luckily the S21 was a good handset first time round
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

Would you let know how you get on @Sardeenzs please. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

0 Likes
Mitzzz999
Hotshot
Options
Galaxy Z Fold | Z Flip
Yeah, should be able to swap it for a new and sealed unit. Not for a repair or refurbished unit.
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Shelley123
Voyager
Options
Galaxy Z Fold | Z Flip
You should have no problem whatsoever getting a replacement, we can see by the pictures you got a faulty unit, hope you get your replacement swiftly, keep us posted on how you get on.
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j123456789
Navigator
Options
Galaxy Z Fold | Z Flip

Good luck with your replacement because it will take a long time. 

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