11-12-2020 10:22 PM in
12-12-2020 05:24 AM in
Please make sure all your apps have been updated via the Playstore.
Remove any sd card just incase it's that which is causing issues.
If a phone is not behaving then things I suggest is …
1, First please put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops.
2, Turn the phone Off and then from a set series of button presses go into the phone's system files and clear the system cache files. No information is lost this way.
3, Back up and factory reset after backing up and removing any relevant sd card.
A Samsung Experience Store or Samsung Service Centre can take a look.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "