Text Message Notifications

[CraigS29]

So since the latest updates for my S9 i have not been getting any notifications for when i get texts through and i have to keep checking the app to see if i have messaged. I'd totally missed an important work text because of this.

Ive checked all my settings and they seem to all be right, ive taken out my sim and retried that.

Can anyone offer any help on this and/or you having the same issue?

[BandOfBrothers]

Hello @CraigS29 

First try Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens. If it stops then one or more of your apps are causing this. Come out of Safe Mode and start deleting your most recent apps one at a time until it stops.

If the issue does not stop in Safe Mode then..

1. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache.  No info is lost this way.

If no help....

2. Back up and remove any relevant Sd card and factory reset as a last resort.

If no help.....

3. Use a Samsung Experience Store  / Samsung Service Centre when they re open due to the COVID-19 pandemic.

I wish you all the best with this situation. 

🌈 Stay Safe  🌈