Hi @RobertWest
The issue here is probably because the phone was imported from another country so it will rely on the update being released in the country of origin and then you receiving the update from the UAE.
Unfortunately I've seen posts where people haven't received any update due to the phone being grey imported.
You could try Samsung Smartswitch but there's no guarantee you'll get the update.
On other option is a Custom Rom
.
You'll find lots of information and tutorials on xdadevelopers site.
Disclaimer 》
Using a Custom Rom can bring some negative outcomes if something glitches or the wrong Rom is used which can lead to stability issues and in the extreme an unusable phone.
Also because your Samsung phone is from a different country Samsung could decline support.
If they did provide support there would be a cost to put the phones firmware right.
Therefore anyone undertaking using a Custom Rom do so at their own informed decision.
I wish you all the best with this situation.
🌈 Stay Safe 🌈
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
