Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S9+ not recieving incoming calls

(Topic created on: 21/09/20 19:27)
Nawnilalu
New Member
Options
Galaxy S9 Series

Hello all, for the past 3 weeks or so my s9+ has not been receiving incoming calls. All callers are sent directly to voicemail. Sometimes I will see a missed call notification, but most of the time I don't get one at all. I have been to the ATT store and they have reset network settings, done a volume cache reset, new sim card etc. Shy of doing a factory reset everything has been tried with no luck. Is anyone else having this issue and if so, has it been resolved? 

0 Likes
Reply
3 REPLIES 3
Mitzzz999
Smooth Operator
Options
Galaxy S9 Series
just to confirm... your SIM works fine in a different phone and receives calls? the guys in store tested it in another phone to receive calls?
0 Likes
Reply
Nawnilalu
New Member
Options
Galaxy S9 Series

No, they didn't test the old sim, but they replaced it with a new sim card and I'm still having the same issues. They ruled out the sim card as an issue since the problem was still persisting with a brand new sim card. 

0 Likes
Reply
Mitzzz999
Smooth Operator
Options
Galaxy S9 Series
so when they replaced the SIM with a new one has anyone popped the new SIM in a completely different phone just to make sure calls do go through?
0 Likes
Reply