***** poor customer service

[Df11]

Errige took no less than 45 mins to desifer between an S9 and an S9+.I had to ask her did she have a pad and pen so it would make it easier to remember. In total it took 70 mins to book a repair that didn't work. My customer experience has been nothing short of a disgrace. Unless I am afforded a satisfactory outcome I will never buy Samsung products or use Amazon again. 

[Hosay_299]

raise a complaint

[Ripperoo]

Samsung have literally the worst customer service of any company I have ever dealt with.

They are OK taking your money, but they do not want to help peasants that buy their goods and it's a disgrace.

We are what made them after all!