Cannot use keypad during calls to select call centre options eg i can’t “press 1 to select this option” on my S9

[SuperSize66]

Help!!!

This is an ongoing issue for me and others....I've also heard this is affecting Huawei phones too...I have an S9

The issue: during a call (inbound or outbound) the keypad does not recognise/accept me pressing the numbers...

EG the automated voice at a call centre says "press 1 to select this option" - I press 1 and nothing happens - i actually get a "bleep" tone when i hit 1 but it doesn't register and the automated voice just repeats its message until i get fed up of pressing 1 multiple times....

[Reginard]

This appears to be a known problem that affects random phones.  In some countries, there is an option in the settings menu of the calling app to turn DTMF tones on or off - this is not available in the UK (on my phone, anyway).

Some people have had success in turning off the keypad feedback tone:

System Settings

Sounds and Vibration

System Sound/Vibration Control

turn off the Dialling Keypad

However, there is no guarantee that this will work.

[SuperSize66]

Ok thanks. I'll try this...

[Filtertip]

Try putting the call on hold and then taking it off hold. This seems to work on my S10.

[Redhead2505]

Go to settings,

sounds and vibration, 

System sound vibration control and turn on touch interaction.

[ciociakim]

This worked for me. Thank you so much! Such a strange quirk.

[Nymia77]

Thank you, two years, and now it works!!! I was so frustrated with this feature not working. If I called a bank or any other company and had to select a button for a department, it didn't work. I would have to call someone else on three way to dial "1" for an extension. 

[Krrish]

More than an year and even different phone model but still the solution worked amazing. I am using Z fold 4 and after the Android 13 update, I completely lost the keypad interaction during a call. I was so frustrated. I am not sure what the hell is the setting change that completely blocks the keypad interaction. I am unsure on how this touch interaction in System sound will address the keypad issue.

[johnulrey]

Many thanks to all of you, it has been 2 years gone but it still working, i am very greatfull to all of you for your kind help. Thank you again.

[Members_FfZUyvC]

A little late to the party. But what works for me is pressing * before selecting a number.

Eg. "Press 1 for..", I press *1 and it works, without turning the voulme system up, keypad sound or any of that.