Answering calls on lock screen

[Kristij526]

Is anyone having an issue with their lock screen popping up whenever there is an incoming call??  I've never had this issue....the caller ID would always pop up.  Now I can't see anything regarding the call until I put my PIN in to unlock.  

[ChrisM]

Hi @Kristij526 

Have you tried disabling the PIN lock to see what difference that makes?

[Kristij526]

Whatever lockscreen option I choose is what I have to do get a phone call.  I have no idea a call is coming in because all that pops up is the keypad 

[TessM]

As a workaround you can open the Phone app > Tap the 3 dots in the top right > Settings > Answering and Ending Calls > Press Volume Up to Answer Calls. Not ideal I know, but will bypass the need to unlock the phone first.

[Kristij526]

I don't even know why this started happening...maybe a glitch in a recent update.  I've always had the caller ID screen pop up as soon as a call came thru. 

I will try your suggestion 

[Members_Btgk5Uu]

Does this work for you? I’m finding that this opens the screen with red & green buttons but they don’t work & so I still can’t answer the call?

[Members_Btgk5Uu]

Did it work for you? It doesn’t seem to answer the call for me?