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Answering calls on lock screen

(Topic created on: 18-06-2020 10:04 PM)
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Kristij526
Apprentice
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Is anyone having an issue with their lock screen popping up whenever there is an incoming call??  I've never had this issue....the caller ID would always pop up.  Now I can't see anything regarding the call until I put my PIN in to unlock.  

6 REPLIES 6
ChrisM
SuperStar
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Hi @Kristij526 

 

Have you tried disabling the PIN lock to see what difference that makes?

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Kristij526
Apprentice
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Whatever lockscreen option I choose is what I have to do get a phone call.  I have no idea a call is coming in because all that pops up is the keypad 

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TessM
Mastermind
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As a workaround you can open the Phone app > Tap the 3 dots in the top right > Settings > Answering and Ending Calls > Press Volume Up to Answer Calls. Not ideal I know, but will bypass the need to unlock the phone first.

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Kristij526
Apprentice
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I don't even know why this started happening...maybe a glitch in a recent update.  I've always had the caller ID screen pop up as soon as a call came thru. 

I will try your suggestion 

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Members_Btgk5Uu
First Poster
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Does this work for you? I’m finding that this opens the screen with red & green buttons but they don’t work & so I still can’t answer the call?

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Members_Btgk5Uu
First Poster
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Did it work for you? It doesn’t seem to answer the call for me?

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