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Original topic:

Answering calls on lock screen

(Topic created on: 18-06-2020 10:04 PM)
Kristij526
Apprentice
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Galaxy S9 Series

Is anyone having an issue with their lock screen popping up whenever there is an incoming call??  I've never had this issue....the caller ID would always pop up.  Now I can't see anything regarding the call until I put my PIN in to unlock.  

6 REPLIES 6
ChrisM
Moderator
Moderator
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Galaxy S9 Series

Hi @Kristij526 

 

Have you tried disabling the PIN lock to see what difference that makes?

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Kristij526
Apprentice
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Galaxy S9 Series

Whatever lockscreen option I choose is what I have to do get a phone call.  I have no idea a call is coming in because all that pops up is the keypad 

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TessM
Moderator
Moderator
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Galaxy S9 Series

As a workaround you can open the Phone app > Tap the 3 dots in the top right > Settings > Answering and Ending Calls > Press Volume Up to Answer Calls. Not ideal I know, but will bypass the need to unlock the phone first.

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Kristij526
Apprentice
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Galaxy S9 Series

I don't even know why this started happening...maybe a glitch in a recent update.  I've always had the caller ID screen pop up as soon as a call came thru. 

I will try your suggestion 

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Members_Btgk5Uu
First Poster
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Galaxy S9 Series

Does this work for you? I’m finding that this opens the screen with red & green buttons but they don’t work & so I still can’t answer the call?

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Members_Btgk5Uu
First Poster
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Galaxy S9 Series

Did it work for you? It doesn’t seem to answer the call for me?

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