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Software update

(Topic created on: 03-03-2025 01:11 PM)
848 Views
Remarkable4real
First Poster
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I received a software update Saturday March 1st 2025. Since then my battery is draining so fast that Ive had to charge it 3 times. When I went to sleep last night it was at around 50%, when I woke up it was dead. Something is wrong because I didn't have this problem until that update. 

4 REPLIES 4
Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

This question has come up a few times, did you search the forum before posting your question?

Go to Settings, Device Care and click on the blue button to refresh your settings.

Then Wipe Partition Cache on your device.
S24 Ultra
Piper123
Samsung Members Star ★
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1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
S24 Ultra
Lostboyuk
Navigator
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Also reset the battery stats via your dial pad
Type *#9900# at your dial pad.
Then batterystats reset and exit.
Piper123
Samsung Members Star ★
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Note you'll need to use Samsung Phone App (not Google phone app) for this 🙏😊🙏
S24 Ultra