Screenshots

[thesePhones]

My device keeps taking random 🙄 screenshots, when in use, when not in use and it gets irritating. I have checked all setting including gesture setups and tried turning all screenshot setting off or to least sensitive but it keeps taking screenshots. Has anyone else experienced the same and how could I resolve it? 

[BandOfBrothers]

Hello @thesePhones 👋 

No I've not experienced this on my phone. 

It might be worth also checking in your Modes and Routines settings too. 

Then if there isn't anything that's set up try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port or a usb-c to usb-c phone to phone set up to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

And Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

Please let us know how you get on. 

If i can be of any further help please don't hesitate to ask  😎 

[thesePhones]

Hi, I have taken time to go through all the possible scenarios and settings that could be causing the possible self screenshots but nothing has helped ... it continues to randomly take screenshots.

As I was giving this response it randomly took 2 screenshots 😂😂😂

[davehorne]

Are you using a case?  I'd like to hear back to learn what this turns out to be.

[AndrewL]

@thesePhones: The most obvious sources of this issue would be accidentally pressing the Volume Down and Side buttons together, or swiping the screen with your palm.

With this in mind, please head to Settings > Advanced features > Motions and gestures > Palm swipe to capture > Toggle this option off, if applicable. 

Also, further to the post above by @davehorne, please remove any cases or covers temporarily, as this will help to determine if the Volume Down and Side buttons are being pressed together accidentally.