S25 ultra

[aceplanet75]

Anyone else having trouble using the shop app?

Trying to order the s25 ultra.(to see what deal I can get in total)

Get as far as entering my imei number for trade in and keeps saying a error has occurred.

Have now tried 4 times.

Many thanks 

[Piper123]

If you are copying and pasting the IMEI, simply delete the last digit and type it back on manually.

Remember also to accept the T&Cs

[aceplanet75]

Ah yes iam copy and pasting.brilliant thankyou so much will give that a try.👍

[smiley]

I guess of the problem persists then it may be needed to investigate why... perhaps with the customer care team.

A few reasons why it may not work...

- is the phone still within a contract and the finance is not fully paid off.

- the imei has been put into a previous attempt on the trade in system... sometimes it may take a little while to become available again.

- Just as a trial did you try the imei2 number. I have heard instances in the past where the imei1 did not work but the imei 2 did.

- is the phone of the correct region code CSC. If it is not a UK phone it may cause an issue on the system. Contact customer care in this instance.

- is rhe phone model you have selected definately matched with the hardware.

If the problem persists then I would suggest contact the Samsung team. They should be able to tell you why the imei match is failing on the database.

[-Robot-]

Remove /# #=being the nunber

And give that a try

Example /7

[aceplanet75]

Thankyou for your reply.
It's a UK phone.no contract and no finance.will try the second imei number as well.

[Screaming_Dead]

I had this problem, in the end I uninstalled and reinstalled the shop app and it worked OK.

[aceplanet75]

Ah that's interesting to know. Will try that if all else fails.thankyou

[aceplanet75]

Pleased to say thankyou all for your help.the last resort worked by uninstalling the app and reinstall worked.