S25 Ultra small screen scratch

[Michael0321]

Hello,I would like to know if is possible to do something as Samsung to replace the S25 U ,that I bought 10 days ago.I did not used the phone,I always keep it into the phone box till I received the screen protector,but when I tried to install the screen protector I seen a small scratch.I don't know from where it is and I am angry as I always been carefull with my own things,especially products like this ones.Thank you,regards!

[johnz237]

There's not much you can do to replace it besides putting the screen protector on over it.

Is this scratch worth paying for a replacement?

Maybe try contacting Samsung and speaking to one of their advisors directly.

[Michael0321]

Thank you for your answer.That scratch is not visible in any angle,only when I look harder on the place I know it is.Is very small,I don't know from where it is and really frustrating me.I will try to contact Samsung UK.Thank you

[BandOfBrothers]

@Michael0321 a protector like one from Whitestone Dome Glass Screen Protector should hide a surface scratch. 

[Michael0321]

Thank you very much,I will try one .Regards 🙏

[Milesbaby]

Had the same issue with my s25+. When I tried to put the screen protector I noticed a small light scratch on the screen below. 😢

[Michael0321]

Yes,is very easy for this phone to get scratches.I had S24U but I never had problems like this or even a Honor Magic 6 Pro that I used it without a screen protector and had no scratch.

[davehorne]

Can you see the scratch when the screen is on or only when the screen is off? 

I had a deep scratch on an older phone caused by my car's metal seat belt lock, while that bothered me at the time, you couldn't see it when the screen was on. 

[Members_pBzFZF8]

Hello,

I had the same issue. Upon unpacking, I noticed a very tiny scratch on the screen. I am very upset, as I also am very careful of my devices and wanted to use this phone for at least 5 years. Does anyone know how can request for a replacement with a new one? 

[Michael0321]

I spoke with them ,they emailed me with a reference number,was like 2 weeks ago I think ,but no answer from them.This is SAMSUNG UK!