09-03-2025 04:56 PM
I've got the new s25 ultra like 2 weeks ago and now all of a sudden the image showed in the camera app before taking a photo completely freeze after zooming over 3.0x but the app doesn't crash.
09-03-2025 04:58 PM - last edited 09-03-2025 05:09 PM
09-03-2025 05:05 PM
Hello 👋 @Members_3kv25vK
There is a diagnostic tool 🔧 found in your Samsung Members App to see if that highlights anything.
First turn the phone Off and On i.e a Soft Reboot, but if that does not help then follow this by trying a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.
Then if necessary >
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "