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S25 ultra face recognition logic

(Topic created on: 19-05-2025 08:21 PM)
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Merfus
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I have s25 ultra and i can't understand Korean logic. When phone learn my face i need to take glasses. I use glasses all my time and with glasses on phone don't open, only when i take glasses phone recognise me. WHY I PAYD FOR THIS?

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AndrewL
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@Merfus: While I do appreciate that it is not ideal, the user manual mentions the following precautions when using Face recognition:

  • Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative appearance can help the device recognize you in different situations.
  • Make sure you are in a well-lit area and the camera lens is clean.
  • For best results, make sure your image is not blurry.

As I hope you can appreciate, glasses can obscure the face and reflect light, so you may wish to try removing your glasses when setting up the feature to improve its accuracy. I do understand that this isn't ideal, and apologise for any inconvenience this may cause you. 

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12 REPLIES 12
Tourbillon De La Vie
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"Add alternative appearance to enhance recognition"

Tried that? 

TechZilla
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When you set it up it should scan your face first wearing glasses and then asks you to take them off for the second scan. I wear glasses and it unlocks no problem.
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Merfus
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Not working. Just not working. Scanned with glasses, then asked to taje them of and scanned again. After tryed to open. No, with glasses NOT WORKING 🤷‍♂️ 

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Tourbillon De La Vie
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Maybe not with sunglasses. Otherwise, I'm sure it works 

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Merfus
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Did i say something about sunglasses? Now i tryed teach it agan and now it will not open with glasses or without glasses. It's not my first phone with face recognition. And not only what i have. Looks like Samsung just don't work with white European faces 😂

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Tourbillon De La Vie
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yuk ideology 

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Merfus
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Ofc i tryed. Not working

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TechZilla
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Have you got a screen protector over the front camera?
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Merfus
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No 😂 no screen protectors yet. 

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