S25 ultra camera fails

[Andrey 83]

 anyone else get this even after restarting phone and resetting camera on s25 ultra? Samsung tech not helpful. 

[officerbhill]

Yep!  Finished setting mine up and went to go check out the camera and I got the exact same notification. I called Samsung and they had me factory wipe the phone and start from new. That didn't fix it. I called the store and they wanted me to do a warranty claim. I told them to f#ck off and order me a new one. I'm not doing a warranty claim for a phone that was 2 hours old. So here I wait... Everything else works (including the front camera). Frustrating to say the least. There is no fix for this. I'm sorry this happened to you but I'm glad I'm not the only one. Never had an issue with any of my Samsung phones before...

[Andrey 83]

So is it even worth getting a replacement?

[Andrey 83]

Followed your advice and did an exchange, which itself is annoying and not made easier by Samsung. 

[Dan0o]

Yeah of course it is you were just extremely unlucky.

[SmallFish]

You need to return the phone and buy a new one... all these nightmares about Samsung warranty make me think Samsung only want your money and don't care about their reputation in the slightest...

[RaulPR3101]

Same problem with whatsapp, some times the camera don't run correctly, waiting for software update 

Looks like a bug maybe

[SmallFish]

I've had no problems with the cameras. In my experience, where a minority of users experience a problem with a hardware element, it's the hardware that's faulty and no software update will resolve it.

[Andrey 83]

Of course today, day before I'm receiving the replacement, it started working again. No software update as far as I know. With AI capture I was able to isolate the issue to one camera in the back, but today it is working. Is it still a hardware problem you think? Would rather keep the phone because it is such a pain to set up but don't want to risk having a defective one. 

[jamie997]

Just had the same issue today. Had the phone for around 2 weeks now. Tried taking a picture in the camera app and it was acting very slow and laggy then after closing and reopening I get the same black screen with camera failed on it. Also use the built in debug menu to work out its also just one camera thats not working on mine. Not sure what to do

[thomzineo]

 

I had the same problem. I went to use the camera on WhatsApp, and only the front camera worked, when I switched to the rear camera the application crashed and closed, I went to the cell phone's camera application And I had the same problem, I didn't change the camera and when I did it gave an error, I restarted and it stayed like that, the ultra-wide didn't work and it crashed, and several times the screen went black with a camera icon