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S25 screen bug

(Topic created on: 26-02-2025 09:02 PM)
1420 Views

I have this problem too

pordipatrik
Journeyman
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Yesterday my new 25 started to act on its own, blue rectangles are going all over the place and I basically cannot use the phone. I tried to reach out to the Samsung chat, they were not helping much. I was told to visit a support center, went there and I was told to pay them to replace my screen. I am a bit confused what to do, I just got this phone last week.

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      smiley
      Samsung Members Star ★
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      Hopefully you get the right advice in your region. Good luck with sorting out your issues.

      Smiley


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      If my reply has been useful in resolving your issues, then please like and 'mark as solution'.
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      My life is full of positives and negatives. I’m an electrical engineer.
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      19 REPLIES 19
      BandOfBrothers
      Samsung Members Star ★★
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      Hi @pordipatrik 

      Check any relevant cooling off period.

      For example in the UK its 14 days. 

      Did Samsung directly supply the phone ? If not you'll need to speak to the original merchant. 

      As they are saying a fee maybe involved is the phone aesthetically damaged in anyway. 


      Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

      The advice I offer is my own and does not represent Samsung’s position.
      I'm here to help. " This is the way. "

      Tourbillon De La Vie
      Samsung Members Star ★
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      Phone should be under warranty, why are you being asked to pay for it. Is it somehow damaged?

       

      pordipatrik
      Journeyman
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      Hi @BandOfBrothers !

      I bought it straight from Samsung. The phone is not damaged at all, I think it is either a hardware or a software bug. In the support center they were not able to do anything, neither tested it or tried to debug.

      Thanks for your answer anyways!

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      pordipatrik
      Journeyman
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      No it is not damaged, and it is indeed under warranty. The place is just shady, although it was recommended by Samsung.

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      smiley
      Samsung Members Star ★
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      If you didn't before, you need to book it in for an appointment to the service centre. You can do this from the members app and request a service. Just walking in will not be treated in the same way.
      AISelect_20250226_211155_Samsung Members_1000021900_1740604316.jpg


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      User: Smiley
      If my reply has been useful in resolving your issues, then please like and 'mark as solution'.
      -
      My life is full of positives and negatives. I’m an electrical engineer.
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      pordipatrik
      Journeyman
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      Not sure why the video is not loading, but here is a screenshot.Screenshot_20250226_103656_One UI Home.jpg

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      BandOfBrothers
      Samsung Members Star ★★
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      Ok @pordipatrik so contact the Online Shop Team and arrange a return. 

      Samsung Online Shop Team.
      https://www.samsung.com/uk/shop-faq/

      e : support@samsunguk.zendesk.com

       

      Edit. 

      Im a bit confused.

      You replied with " The place is just shady, although it was recommended by Samsung. "

      Ah you mean the Service Centre you visited. My bad.

      But have said to me in your reply " I bought it straight from Samsung. "


      Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

      The advice I offer is my own and does not represent Samsung’s position.
      I'm here to help. " This is the way. "

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      BandOfBrothers
      Samsung Members Star ★★
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      Can you clarify further please @pordipatrik 

      " The place is just shady, although it was recommended by Samsung. "


      Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

      The advice I offer is my own and does not represent Samsung’s position.
      I'm here to help. " This is the way. "

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      BandOfBrothers
      Samsung Members Star ★★
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      https://www.samsung.com/uk/support/repair/ 

      @pordipatrik 


      Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

      The advice I offer is my own and does not represent Samsung’s position.
      I'm here to help. " This is the way. "

      0 Likes