S25 phone received THREE sim not working for over a month

[Members_ZOG7U0P]

Ordered the new S25 with a three sim deal through Samsung shop on 2nd February. Received the phone and the sim over 1 month ago and the sim is still not connected.  Says three sim but unknown number. I have contacted three who cannot find my details and have spoke to Samsung via chat and phone over 10 times even spoke to a supervisor 2 weeks ago who said it would be escalated and fixed.  Still nothing.  I have a trade in device to return and have to keep emailing for an extension.  It is stressful and very frustrating for it to take this long with no explanation and without a manager being able to resolve is very very concerning. I don't know what else to do

[arianwen27]

Is the issue just the phone saying "unknown number"? If you want to know what your number is, call a friend and ask them to tell you what their phone says. If calls and texts work, it should work fine

[BandOfBrothers]

Hello 👋 @Members_ZOG7U0P 

I have this on my s²⁵ Ultra too. 

 

However the sim still works ok for calls , texts and data. 

If the sim isn't working at all then only your network can remedy this @Members_ZOG7U0P 

Is this a new contract or an existing one 🤔 

They may need to flush the account to try and kick-start the account connection. 

Just as a process of elimination can you try your sim card in another phone to see if this activates the sim card. 

Have a look at the sim activation link in https://www.moneysupermarket.com/mobile-phones/guides/activate-your-sim/ 

If i can be of any further help please don't hesitate to ask  😎 

[Christina04]

Hi, did you manage to get this resolved? I'm having the same issue, my phone arrived on feb 22 and I still can't use texts, calls, or data! Been in contact with Samsung several times and am trying to now get it escalated. If you got a solution, I'd love to hear how so I can finally start using my phone properly too!