in data 11-03-2025 06:47 PM
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Hi all,
I bought 2 Galaxy S25 ultra phones that were placed with Samsung on the 23rd Jan and were delivered to me on the 16th of Feb.
I have only received a 'Feedback' email but no link for a Free charger & Case.
Is this the norm or should I contact Customer Services.
11-03-2025 07:01 PM - modificato 11-03-2025 07:03 PM
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"You won't receive confirmation email once submitted the review and once it's validated it should be shipped within 30 days"
You will get notification with tracking number when your freebies is on the way.
11-03-2025 07:04 PM - modificato 11-03-2025 07:04 PM
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in data 11-03-2025 07:32 PM
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Your question doesn't really make sense.....
1. Buy your device(s)
2. Receive Feedback invitation email
3. Within the Feedback invitation email is a link to provide your review
4. Complete your review
Both your feedback invitation email and the page after you completed your review made it ABUNDANTLY CLEAR THAT YOU WILL NOT RECEIVE A CONFIRMATION EMAIL. At the top of the screen after you click submit for your review it tells you there that your review has been received and that you'll get your promotional gifts within 30 days.
Samsung were very clear in this promotion (for a change maybe).
in data 11-03-2025 08:30 PM
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in data 12-03-2025 09:46 PM
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The OP DID NOT receive the email to leave the review. They've received the email to leave feedback, not the for the review where you get the case and charger. In case you didn't know, they are not the same but rather different emails with different purposes.
in data 12-03-2025 09:51 PM
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I belive the link is also posted in one of the threads but I can't remember the title. Maybe someone on here can point you to it.
in data 15-03-2025 12:20 PM
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in data 15-04-2025 03:17 PM
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