Received Email for Feedback but not received a link for Free charger & Case

[Members_yDGELM5]

Hi all,

I bought 2 Galaxy S25 ultra phones that were placed with Samsung on the 23rd Jan and were delivered to me on the 16th of Feb.

I have only received a 'Feedback' email but no link for a Free charger & Case.

Is this the norm or should I contact Customer Services.

[lminvti]

Hi there and warm welcome to the community 👋

"You won't receive confirmation email once submitted the review and once it's validated it should be shipped within 30 days"

You will get notification with tracking number when your freebies is on the way.

[johnz237]

Be sure that once you've submitted your review, you don't get feedback. They just send the items. They said this in the email they sent you 😊

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Your question doesn't really make sense.....

1. Buy your device(s)
2. Receive Feedback invitation email
3. Within the Feedback invitation email is a link to provide your review
4. Complete your review

Both your feedback invitation email and the page after you completed your review made it ABUNDANTLY CLEAR THAT YOU WILL NOT RECEIVE A CONFIRMATION EMAIL. At the top of the screen after you click submit for your review it tells you there that your review has been received and that you'll get your promotional gifts within 30 days.

Samsung were very clear in this promotion (for a change maybe).

[JerryS]

You should eventually find the case and charger added to your order in the Samsung shop. That happened to my order this Monday a few weeks after doing the review. But it stated delivery by 2nd June so still quite a while to wait I suspect

[Risky24]

You all commenting and telling the OP the process AFTER leaving a REVIEW have failed to read the post properly.

The OP DID NOT receive the email to leave the review. They've received the email to leave feedback, not the for the review where you get the case and charger. In case you didn't know, they are not the same but rather different emails with different purposes.

[Risky24]

I've seen others post on here that you can get the link from a Samsung rep via chat.
I belive the link is also posted in one of the threads but I can't remember the title. Maybe someone on here can point you to it.

[Marco7210]

Guys just wanted to check with all of you if that is something that happend to you as well: I have reviiewd through the link and I got an email from samsung that I would receive my parcel through dpd . To my dismay either I am at home to get the delivery or I cannot get it and samsung will get the parcel back. I cannot choose a pickup place. I am a doctor and I must be at the hospital during the day so I do not have many options. I asked my neighbours if they can take the parcel for me and they would be happy to do so but cannot guarantee it as they work as well. Called dpd but they told me that samsung does not allow any other option. I am so frustrated. Basically I will not be able to receive my parcel

[bearddaniel]

I have just purchased s25 ultra today, any 1 got a link 2 claim my chromebook