Galaxy buds pro keep losing connection to wear app S25 ultra

[Zaiky100]

So the buds connect and I can play music and control it from the buds but they are not connected to the wear app the whole time. In the app it says they can't connect and I therefore can't change any settings. Anyone else? 

[johnz237]

I would just suggest completely resetting and reconnect

Forget them from device. Reconnect

- this is what online recommends too

Here are a few generic things to try:

• Restart your phone and earbuds:

Sometimes a simple restart can fix connection issues.

Check for app updates: Ensure your Samsung Wearables app is updated to the latest version.

Forget and re-pair: Go to your phone's Bluetooth settings, "forget" the Galaxy Buds, then put them in pairing mode by opening the case and try connecting again.


• Check Bluetooth range: Make sure your phone is within Bluetooth range of the earbuds.

Check for other connected devices:

Ensure your Galaxy Buds aren't connected to another device simultaneously.

[Zaiky100]

Hi John, yes tried all this multiple times and the issue persists. Not the end of the world but you pay so much for these things and expect them to work.

[johnz237]

You'd absolutely expect it to work. I would try speak to Samsung, to either get them repaird or advice to get it sorted. I woudnt just "deal with it" and ignore it as the wearbles app is useful