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S25 Bluetooth issues

(Topic created on: a month ago)
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M1CHA3LMY3RZ
First Poster
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I want to love the phone but I'm ready to throw it out of the he window.

Galaxy watch, buds 3, car stereo all having Bluetooth connection issues.

Car stereo random has interruptions, music cuts in and out every few minutes for a few seconds. Plays fine plugged in.

Buds 3 will randomly disconnect then the sound changes on the headphones then disconnects again and goes back to normal. Happens every 20 minutes or so, takes 5 seconds for the headphones to go back to normal  

Finally the biggest issue Galaxy watch has came unpaired 5 times since getting this phone at launch. I have to fully reset the watch and pair it back up and even though I have a backup on the phone all the settings don't backup. I will have to set up my home screen and a few gestures again on the watch.

When the watch disconnects, my home network will not allow them to pair back up for some reason. Home network is where I originally paired them. I will have to go to work and use another wifi network 

I have restarted both devices

Factory reset wifi and Bluetooth 

Factory reset both phone and watch

Everything is up to date 

Disabled smart switch after only one backup

Power saving mode is off.

Reached out to Samsung several times to no avail

 

I'm at my wits end, I've done everything they have recommended and everything I can think of.

Waited so long for phone and watch. Upgraded from an s21. About ready to switch to iPhone!

 

1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
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Hello 👋 @M1CHA3LMY3RZ 

Well your certainly not having much success 🙂 

I have the Samsung Galaxy Watch⁴ Classic and Watch⁶ Classic,  along with the Buds³ Pro and all connect seamlessly  🤔

Can you run the diagnostic tool 🔧 found in your Samsung Members App to see if that highlights anything. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

Are you accessories able to pair with other Samsung phone's.

Maybe try https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

I suppose the last resort is a factory reset and then set the phone back up manually. 

If that fails to resolve this then a Samsung Service Centre is the next step. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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