Galaxy 25 Ultra - unable to install whatsapp

[lafernst]

I am unable to install whatsapp on my s25 ultra.

[Tourbillon De La Vie]

Describe what happens when you try 

[johnz237]

Hi! Welcome to the Samsung Members community!

This isn't a lot of context; can you elaborate?

[lafernst]

The message I get is this , Can't install Whatsapp messenger, see common ways to fix problem. But none of the provided solutions is helpful.

[darrenrodd]

My wife has done hers 1st time just swapped everything from her old phone to the new one vis the transfer app and bang everything all done even the banking side of things

[johnz237]

Okay. There have been some reports of WhatsApp causing problems for a small number of people. I would go to settings, apps, WhatsApp, and check if it is there. If it is, force stop, clear cache and uninstall it. Reinstall it from the Google Play Store and try again. Be sure to back up chats on the old phone first.

[lminvti]

Hi @lafernst and warm welcome 👋

Have you tried to wipe cache partition of the phone?

If so have you tried wipe cache from Google play store by:
Settings > apps > Google play store > storage > wipe cache

[lafernst]

Yes please.It did not work.

[Sawrou]

Hi. Same problems, no solution.

[lafernst]

I was able to install whatsapp on my phone. Thank you Samsung for whatever you guys did from your end.