Fingerprint

[Ihor Syrota]

I have issue with fingerprint system: every time when I am trying to pay something or it's late night system is trying to use my fingerprint. But I can't use it because almost 60% of time it's just not recognization my finger. I have 3 different type of 1 finger and still I can unlock my smartphone after 2-nd or 3-d time or system asks me to enter pin code.

Please assist. Thank you!

[Ihor Syrota]

Forgot to add: device is S25 Ultra,

[Fmiah787]

Delete all your fingerprints and reinstall them again. Increase touch sensitivity too

[Ihor Syrota]

Thanks for advice, done maybe 7 times, after that I decided to use pin code at night...

[Fmiah787]

You can try factory reset if you already haven't. Also face recognition works pretty well if you use raise to wake function and increase brightness option works most of the time than going to put the pin

[Ihor Syrota]

Yes, sure, face recognition works very well all time but I don't want to increase brightness at night I had my iPhone 5-6-7-8 and no issue with fingerprint at all, even if I will rotate phone In current smartphone we have even better system then in 24 Ultra (it was optical system), but why it's not working as expected?

I will try to hard reset it or wipe system cache from recovery menu...

[Piper123]

As above, delete and input your fingerprints again.

However also note that it is a security feature that when you go to make a payment (I use Google Wallet) if using the app it will normally ask for a fingerprint to protect your money.

[Ihor Syrota]

Yes, sure, I understand that. I just want it work at least from 2-nd time ))

[BandOfBrothers]

Do you have a screen protector fitted @Ihor Syrota 

There is a diagnostic test found in the Samsung Members App too. 

Also in your Biometrics you can test to see which fingerprint your phone is detecting to help troubleshooting.

Dry skin can cause detection issues too. I've known some gently blow on the fingertip to help with detection. 

Are you able to unlock your phone ok using the Fingerprint Biometrics.  🤔 

If i can be of any further help please don't hesitate to ask  😎 

[Ihor Syrota]

@BandOfBrothers no protection - I don't like it )) Samsung created such perfect screen that I don't want tot use protection:

About dry hands - make sense, but I was thinking that sensor can handle it...