Delayed phone delivery so can't claim galaxy buds

[Ben158]

Hello I'm due to receive my s25 but it has been delayed which means I'm going to miss the 30 day claim requirement for the galaxy buds 3 pro 

Can I get some help with this as this is entirely not my fault and the phone was purchased in the claim window.

[awaisee82]

I dont think you will miss out as samsung keeps track of it and once the phone is delivered to you that is qhen the 30 day period starts not when you actually purchased it. I might be wrong though. If yiu purchased it directly from Samsung then call them and explain the situation.

[Moiramon]

Pretty sure it's the purchase date that as to be within the offer date so don't think the delivery delay will matter. When you claim you just need to show your proof of purchase.

[Ben158]

Unfortunately this isn't the case,

My phone is from id mobile and I have to claim via Samsung, according to Samsung terms I have 30 days to claim from the purchase date. Trouble is I can't complete the claim form without the IMEI number

[Ben158]

Yes this is correct the issue is that the claim has to be made within 30 days of the purchase date and can't be done without the phones IMEI number  so if delivery is 30 late I can't claim

[awaisee82]

Ohh man thats a bummer I purchased mine directly from Samsung but it was a different offer. Anyhow good luck mate it might still workout somehow

[Ben158]

I hope so it was the only reason I decided to upgrade. I might return it if it doesn't show up within the 30 days.

[Tourbillon De La Vie]

Call Samsung customer support and find out the exact terms 

[Ben158]

Think that will be my best bet, nothing about it on the online terms 

[johnz237]

Hi! Welcome to the Samsung Members community!

Contact customer support via live chat, phone, or shop.uk@email.support.samsung.com.

I had amazing support via email.