Urgent Complaint – Unacceptable Delay in Galaxy S25 Pre-Order Delivery

[Galaxys25 India]

Dear Samsung India Customer Service,

I am extremely disappointed with the pathetic service I have received regarding my Galaxy S25 pre-reservation. I placed my order on January 21st under the impression of your tagline "Be the First to Own," expecting a premium experience. However, it has now been almost two months, and I am still waiting for my device.

Despite multiple complaints, including escalation to the CEO’s help desk, all I receive are generic responses stating that I will be "updated with the required information." This is completely unacceptable. I have paid the full amount in advance, expecting priority service, yet what I am experiencing is harassment and negligence.

What should I do now? Am I expected to wait indefinitely while my money is held hostage? This situation is not just frustrating but also a complete breach of trust. Instead of a "First to Own" experience, Samsung is delivering the worst to own experience.

I demand an immediate resolution, a firm delivery date, and compensation for the mental distress and inconvenience caused. If my issue is not resolved promptly, I will have no choice but to escalate this further through consumer forums and social media.

Looking forward to a real resolution, not another generic response.

Order Details:

• Product: Samsung Galaxy S25
• Pre-Reservation Date: January 21, 2025
• Complaint Reference Numbers: 2********

Awaiting your urgent response.

Sincerely,

[johnz237]

Hi! Welcome to the Samsung Members community! However, this forum is for UK and EU customers only; please refer to your Samsung Members India app.

This is a forum for members (customers).

Please read the user policy; you have included your reference numbers. Do not include your reference numbers.

Exposing Private Information: When writing content, do not expose Personally Identifiable Information (PII) of yourself or others. PII includes, but is not limited to: your full name, your telephone number, your mailing address, your email address, your credit card number(s), government-issued identification numbers, reference numbers from interactions with Samsung, phone unique information (i.e., IMEI), and other information that can be used to trace your or others' personal information.

I'm sorry to hear about your experience—perhaps avoid using the word "harassment"? This is not accurate and should not be used lightly.

Being a customer forum, no one here can assist with delivery dates or compensation.

Note- this is an old complaint?? Over a year old?

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Are you referring to the S25 series?

S24 series was released over a year ago....

[BandOfBrothers]

@Galaxys25 India your posting in the Samsung Community Forum section for UK and Ireland users. 

You'll need to post in your own region's section to see if the team there can intercede and or persevere with your regions Samsung Customer Services channels. 

[johnz237]

Confusing thing is;
"Pre-Reservation Date: January 21, 2024"

[Piper123]

In relation to your "demands". I'm afraid you're going to be disappointed.

This is a customer to Customer Forum so we cannot see orders but Samsung do not pay compensation for delayed deliveries.
Only Samsung Customer Services can update on orders so you'll need to speak to your regional team.

Samsung will not respond on here. You've escalated your complaint.

[AsadM]

Hi @Galaxys25 India, 

First and foremost, I sincerely apologise for the inconvenience you’ve encountered regarding your Galaxy S25 pre-reservation. Your experience certainly does not reflect the standard of service we strive to provide to our valued customers. I completely understand your frustration, especially given your expectation of a premium experience when you placed your order on January 21st.

As we're limited with the support I can provide on orders placed in India, it will be ideal for you to reach out to the Support Team in India for guidance on this. Their contact methods can be found here: https://www.samsung.com/in/support/contact/ 

[-Robot-]

I have read this before, he maybe a first time poster but this is by far the first time

The use of the words in post is very familiar and I believe last time when mentioned this is the UK community

The misuse of the word harassment made this far too familiar

[Piper123]

@Galaxys25 India

Please define HARASSMENT

If anyone is guilty of harassment here it is YOU.

"You've complained multiple times"
"threats to escalate further through consumer and social media"

Your money is held "hostage" I'm still laughing at that. Your money is in a room with other money pointing guns at it.

Get a grip. I think we all agree you've had a long wait and that isn't great but your choice of language leaves a lot to be desired.