Auto rotation bug

[AlexDragneel]

I've had my S25+ for almost 3 months, for the last month an a half I've suffered from a bug that disables my screen rotation despite the option being turned on.

Restarting the phone makes it work for some hours but then the bug happens again. I've also factory reset my phone but the problem persisted. Not even games will make the screen turn horizontal which is very weird.

I noticed this problem is a software issue because I've tested the sensors using the Samsung Members app and third party apps and also yesterday I realised that (until now) the only 2 things that still rotate (when the bug is active) are the lock screen and the settings. Any other app like YouTube, games, gallery, streaming apps, etc do not rotate the screen when the bug is present.

I don't know what causes this but it is so irritating. In the meantime I've been using an app to force the screen rotation (it basically makes the rotation work as it should be, so that's another way I know my sensors aren't broken).

Dows anyone know what to do in this cases? I can't seem to find a pattern or something that gives me a clue of what's causing this.

[lance78]

Is this highlighted

[AlexDragneel]

Yep, it always is

 

[lance78]

Not sure why it won't work sorry

[Joeeye]

Do you use the home up module from good lock? Are you using the DIY home screen?

[AlexDragneel]

I have good lock but only for the sound assistant, I have never used home up

[KeiA]

Hi, I have the same issue.  Have your problem solved?  I want to try a factory reset, though I've already reset my Galaxy watch.  The auto-rotate is still not working.  I use S25 Ultra.

[AlexDragneel]

Hi my friend, no, sadly I still have this issue. I even tried factory reseting both my phone and watch this time without using any backup (Google or Smart Switch) to restore anything on both devices but the problem still persisted. My only hope is that One UI 8 and Android 16 fix this. Let me know if you manage to find any solution around.

[KeiA]

OK, I have an update on this.  I called Samsung tech support.  After they remotely tried everything I had already done, then they suggested that I go visit the Samsung Customer Center, which I did today.  They found that the issue was the faulty motherboard, which was not a software issue but a hardware issue.   It took about 4 hours to repair.  I just finished restoring all the data, and auto-rotate is now working. Your issue may not be different than mine, but you may want to try contacting Samsung...

[AlexDragneel]

You had the exact same issue as me? That the rotation works some hours or days but then it fails? I'm wondering since an app that forces the rotation makes it work properly. So the sensor is not faulty, but you're saying it is a problem on the motherboard?