3 days in, screen cracked!

[EllyA]

Meant to be improved screen quality, but mine has cracked after just 3 days use! 

[Tourbillon De La Vie]

It would, if dropped/hit etc and  worse if no cover case 

[Piper123]

Oh no.. That is not good news.

I'm going to assume it wasn't dropped or knocked or anything? Samsung engineers can check for this.

If so need to reach out to Samsung Customer Services and explain what's happened. They will likely want to collect it and get the engineers on it.

Do let us know how you get on 🙏

[EllyA]

Definitely not dropped or missed, I'm very careful with my phone. Just normal use. I would call it a spliter on the flat of the screen which must have happened inside handbag.. thankfully insured, but just gutted!

[BandOfBrothers]

Oh heck No @EllyA 

How bad is it 🤨 

I ask as a Whitestone Dome Glass Screen Protector may hide a crack. 

Did you have any insurance i.e Samsung Care+ or household insurance 🤔 

•  

[Tourbillon De La Vie]

 Not good. A screenshot of the damage? 

[GusB]

😮

[EllyA]

About 1cm. Yes, it's insured

[EllyA]

How can you take a screen shot of the glass?

[Tourbillon De La Vie]

If you have another phone? If not, not