14-02-2024 08:34 PM - last edited 14-02-2024 08:35 PM
Hi,
So I've had camera protectors since day one and just today I've noticed that I have a white dot, a peck of dust or something beneath the main camera's protective glass. I don't know how it got there, it's probably a factory mistake. I've touched it, tried to feel it, it's not a scratch, I've watched it through different angels and it's beneath the glass. I'm gonna send it to service so they remove it. It's cosmetics, doesn't disrupt the camera's normal function. S24 Ultra, pre-order.
15-02-2024 10:52 PM
I went to Samsung service center today and they opened my phone and removed it!
15-02-2024 11:09 PM
07-07-2024 01:29 PM
16-01-2025 12:29 AM
I bought few days ago i have exactly same dot on same specific area in the main lens .
13-02-2025 02:28 AM
I've had my phone opened twice and third time had whole back glass replaced but still there's specs of white dust...
07-05-2025 09:40 PM
Hi @Adi0 , Is ur issue fixed or not?
I bought a S24 FE this month, and same issue with that also. I immediately reported it to the customer support... they said they will clean it and give, but if other users have the same issue then it might be a manufacturing defect.