Wallet Issues

[Hydra1738]

Ever since I signed up for the Beta One UI 7 Programme, my s24u wallet won't let me transact using my cards. Every time you try to add a card it says :

'This device can't be set up to pay contactless

Your device doesn't meet pay contactless security standards. It may be rooted or running uncertified software.'

I can't revert back because the programme expired and resetting the phone didn't solve the problem. 

Any tips?

[arianwen27]

Few things.
1, the one ui 7 beta ended many months ago. You should not be on any form of beta right now

2, google pay not working when on a beta is normal, you were warned that this would happen when you signed up.

To check things, settings, about phone, software information, what does android security patch level say? It should be a date and year. That should help us figure this issue out

[Hydra1738]

It says 1st February 2025

[arianwen27]

Ok so your phone has a problem with it's updates, you never got any updates after the beta.

I see this a lot, let me do my explanation then we can see if it matches.

So, a very common thing I see is broken updates. Usually the cause is the phone being in the wrong country. Usually someone bought a second hand phone or got one from a non official source, that phone was imported from another country. This breaks updates.
Related, if you're using a sim card that doesn't match the country of the phone, updates break.

A way to check all of this. Settings, about phone, software information, service provider software information, can you send a screenshot like the one I've sent.

There's a little code that is an easy way to spot if it's a country issue

Oh and for your original issue, samsung wallet should work while google wallet is broken due to the update issue

[Hydra1738]

As requested.

[smiley]

Following the excellent advice from Arianwen27 it does seem from your country code that the phone is a UK handset.

Are you in the uk ?

Just to check, you did try to update the phone ?

Settings- software update- download and install.

Is there something sitting on the server that is not yet installed?

Sometimes the automatic update doesnt push through and needs a manual interaction.

Smiley

[Hydra1738 · Accepted solution]

I appreciate all the advice everyone. I solved the issue by downgrading manually via smart switch on my laptop. Then upgraded to June's latest software.

Thanks a lot