Unbelievable, s24 fe white line, only 3 months since I purchased

[Krishna_1027]

 

[arianwen27]

Did you upgrade to one ui 7 or is that still one ui 6? I heard rumours early one ui 7 updates could cause that green line issue.

Though whatever causes it doesn't really matter, brand new phones have 1-2 year warranties on them (unsure if 1 or 2 year). So samsung should fix that for you and replace the device. Since that's obviously not your fault.

Contact them or go to a store and they should make everything right. Rare to see it happen on a new device so sorry you have to deal with this.

[Krishna_1027]

That's one ui 6.1, ui 7 is yet to come.

You are right it's in warranty they will fix it, but the thing is now am afraid if it randomly pops again after the warranty period just like it did now, it would cost a good sum of money to replace the screen then. But, let's see

[Tourbillon De La Vie]

If, somehow, it happens again it would be fixed under warranty again

[JAMES4578]

It is a 2 year warranty on Smartphones, only 1 year for Battery and charger though. https://www.samsung.com/uk/support/warranty/

Obviously unfortunate to experience the green line so early after purchase.

[JAMES4578]

Whilst likely to be a hardware error some Troubleshooting you can try: Firstly ensure the Auto Blocker is turned off.

Bring up the keypad, and enter *#0*# before hitting call .

In the menu, try selecting the various color options: Red, Green, Blue, and Black. you may find that cycling throigh the display colours fixes this. However I suspect you are looking at a repair.